We're not cloud‑focused.
We're cloud‑only.
Level2 manages Microsoft 365 environments for organizations ready to leave servers behind. Every technician is Level 2 or higher. Every engineer is Microsoft certified. No exceptions, no fine print.
Certified across the Microsoft cloud
We got tired of watching MSPs maintain servers instead of moving businesses forward.
Level2 was built out of frustration — years of watching traditional MSPs pour client budgets into patching aging hardware, renewing server warranties, and staffing Level 1 help desks that couldn't answer a real Microsoft 365 question.
Here's the thing most MSPs won't tell you: the servers in your closet aren't a technical necessity anymore. For most 15–250 person organizations, they're a habit. A profitable one — for the MSP.
So we built the inverse. No hardware to sell. No junior tier to staff. Just certified engineers, one platform, and a structural incentive to get you fully into the cloud and keep you secure there.
Read our cloud-only philosophyFigures updated quarterly.
"No Level 1 technicians" isn't a slogan.
It's our org chart.
Most MSPs run a tiered help desk. Level 1 takes your call, works a script, and escalates when the issue is "complex enough." The problem — most Microsoft 365 issues don't look complex until someone has burned two hours on them.
Traditional MSP support path
Every handoff means re-explaining your problem. Every tier means waiting. The person who could actually fix it is three escalations away.
The Level2 path
We removed the tier entirely. The engineer who answers is the engineer who resolves. There's no escalation path because there's nothing to escalate to.
Here's what this means for your business: problems get fixed on the first call, your team stops losing half-days to IT limbo, and nobody ever asks you to restart your computer and call back.
Built for Microsoft 365.
Nothing else.
One platform means deeper expertise, faster resolution, and engineers who speak Microsoft as a first language.
Microsoft 365 Management
Full lifecycle management of your tenant — identity, licensing, policies, endpoints, and continuous optimization.
ExploreCloud Migrations
Structured, low-disruption moves from on-premises servers to Microsoft 365 — led by senior engineers, start to finish.
ExploreCybersecurity
Zero Trust architecture, Microsoft Defender, and Conditional Access — configured as standard practice, not an add-on SKU.
ExploreManaged IT Services
Your entire Microsoft environment, managed proactively under one predictable monthly agreement.
ExploreWe're not for everyone.
That's the point.
A specialist model only works if we're honest about who it serves. Here's the truth, both directions.
Level2 is ideal if...
- You have 15–250 employees
- You're already on Microsoft 365, or ready to move to it
- You're planning to eliminate on-premises servers
- Security matters to your clients, regulators, or insurers
- You're tired of ticket-number support and script readers
- You want IT that's strategic, not just reactive
We're probably not a fit if...
- You want to keep multiple on-prem servers indefinitely
- You're shopping primarily on lowest price
- You run on Google Workspace and plan to stay there
- You need ongoing support for legacy desktop systems that can't modernize
If that's you, a traditional MSP genuinely serves you better — and we'll happily say so on the first call.
From first call to go-live, mapped out.
No mystery, no "we'll be in touch." Here's how we actually do it — the same sequence for every new client, so you always know what's coming.
Timelines flex with your environment's complexity, but the order never changes: understand first, design second, migrate third, manage forever.
Schedule a Microsoft 365 Strategy SessionStrategy session
A 30-minute call with a senior engineer. Your environment, your pain points, your goals. We tell you honestly whether we're a fit.
Technical assessment
Read-only review of your tenant and infrastructure. Servers, licensing, security posture, dependencies — documented.
Roadmap delivered
A written plan: what moves, in what order, what it costs, and how long it takes. Fixed scope, committed timeline. Yours to keep either way.
Migration plan approved
You approve the design before we build anything. Users are briefed, cutover windows scheduled, rollback plans documented.
Go live
Staged migration with senior engineers running every phase. Then stabilization, documentation handoff, and transition to ongoing management.
Structural differences.
Not marketing claims.
| Capability | Level2 | Typical MSP |
|---|---|---|
| Minimum technician level | ✓Level 2, every ticket | ✗Level 1 first contact |
| Microsoft certifications | ✓Required, maintained | ✗Varies by individual |
| Infrastructure model | ✓Cloud-only | ✗Hybrid, server-anchored |
| Security posture | ✓Standard in every plan | ✗Optional add-on |
| Platform focus | ✓Microsoft 365 only | ✗One of many |
| Migration leadership | ✓Senior engineers | ✗Junior staff, varies |
| Hardware sales incentive | ✓None | ✗Revenue driver |
What changes when the first call is the last call.
We'd been with the same MSP for eight years. Level2 completed our migration in four weeks with zero downtime. It wasn't better — it was a different category of service.
The first time we called with a complex Entra ID issue, the person who answered actually knew the answer. Not a script. Not a ticket number. A fix.
We shut down our last server in March. Level2 handled every step and nobody on our team has looked back. The security posture alone was worth the switch.
Every client. Every plan. No exceptions.
This isn't a premium tier — it's the floor. If you work with us, all of this is simply included.
- Microsoft-certified engineers on every ticket
- Zero Trust security baseline
- MFA enforced for every user
- Conditional Access policies
- Intune endpoint management
- Full environment documentation
- Quarterly strategy reviews
- Continuous security monitoring
- Unlimited Level 2+ support
Straight answers.
No sales language.
The questions we hear from every organization evaluating a move away from a traditional MSP. Deeper questions? The Learning Center covers licensing, migrations, and security in detail.
Schedule a Microsoft 365 Strategy SessionReady to leave servers behind?
A 30-minute conversation with a senior engineer — not a sales rep. We'll review your environment and tell you honestly what a move to cloud-only looks like.
Schedule a Microsoft 365 Strategy Session