Microsoft 365 Management

Your tenant, managed by engineers who live in it daily.

Not a side service. Not layered onto a server practice. The sole focus of every certified engineer on our team.

What this means for your business

First contact is expert contact.

When you open a ticket, you're not routed to someone who will look it up. You reach a Microsoft 365 engineer who has seen the issue before, understands the platform's behavior, and can resolve it on the spot.

We manage identity, endpoints, collaboration, email, security, and compliance as one integrated system — because in Microsoft 365, they are one system. Treating them as disconnected tools is how misconfigurations happen. It's also where most MSPs get this wrong.

Monthly tenant health review, every month: Secure Score progress, license utilization, stale access cleanup, Conditional Access effectiveness, Defender alert summary, and upcoming Microsoft roadmap changes that affect you.

We had three MSPs in ten years. Level2 is the first that actually understood Microsoft 365. They fixed configuration problems the others never even noticed.

David K.
IT Director · [Professional Services Firm, 120 users]
Coverage areas

Six domains. One integrated practice.

Identity — Entra ID

User lifecycle, group management, Conditional Access, MFA enforcement, and Privileged Identity Management for admin accounts.

Endpoints — Intune

Device enrollment, compliance policies, app deployment, Windows Autopilot, and remote wipe across every managed endpoint — Windows and macOS.

Collaboration — Teams & SharePoint

Governance, site and channel architecture, OneDrive policies, and external sharing controls that prevent accidental exposure.

Email — Exchange Online

Mailbox management, shared mailboxes, mail flow rules, spam filtering, and email security configuration.

Security — Defender

Defender for Business and Office 365 policy management, threat detection, incident response, and Secure Score improvement. Full security details →

Compliance — Purview

DLP policies, retention and sensitivity labels, audit logging, and eDiscovery for regulated organizations.

How we actually do it

Our delivery process.

01

Assess

Full tenant audit on day one: configuration, licensing, security posture, and the misconfigurations the last provider left behind.

02

Standardize

Your environment is brought up to the Level2 Standard in the first 60 days — security baseline, documentation, policy hygiene.

03

Automate

Repetitive work — onboarding, offboarding, compliance checks, license reclamation — gets automated so it happens correctly every time.

04

Optimize continuously

Monthly health reviews, quarterly strategy sessions, and proactive adoption of what Microsoft ships next. Your tenant gets better over time, not staler.

Questions we hear

Microsoft 365 management FAQs.

Still migrating to the cloud? Start with Cloud Migrations. Wondering about the security layer? See Cybersecurity.

Schedule a Microsoft 365 Strategy Session
During migration, yes — hybrid identity with Entra Connect is a normal transitional state and we manage it competently. As a destination, no. Our engagements always aim at cloud-only identity, and we'll show you the path to get there.
For most 15–250 user organizations, Microsoft 365 Business Premium is the sweet spot — it includes Intune, Entra ID P1, and Defender for Business. Larger or more regulated organizations may need E3/E5. We optimize your license mix as part of onboarding; see our licensing guide for the full breakdown.
Yes. Intune manages macOS alongside Windows — enrollment, compliance policies, FileVault enforcement, and app deployment. A Mac in your environment gets the same management and security baseline as every Windows device.
Average first response is currently about 12 minutes during business hours. More important than speed-to-acknowledge: the person responding is a certified engineer who can actually resolve the issue, not a dispatcher logging it.
Yes — it's most of our new business. Onboarding starts with a full tenant audit: we document what exists, fix dangerous misconfigurations first (there are almost always some), then bring the environment up to the Level2 Standard over the first 60 days.
Secure Score progress, license utilization and waste, inactive accounts and stale access, Conditional Access policy effectiveness, Defender alert summary, and upcoming Microsoft changes that affect you — delivered as a written report, not a dashboard link.
Yes, including the part most people skip: readiness. Copilot surfaces whatever a user can access, so oversharing and weak permission hygiene become visible fast. We fix data governance before enabling Copilot, then manage rollout and adoption.
One request to us handles the full offboarding: sign-out of all sessions, credential revocation, mailbox conversion or delegation, OneDrive transfer, device wipe if needed, and license reclamation — documented and confirmed back to you.

Related

See what your tenant should look like.

We'll assess your current configuration and deliver a clear report: what's right, what's misconfigured, and what's missing entirely.

Schedule a Microsoft 365 Strategy Session